This electronic record is acknowledged in compliance with the Information Technology Act, 2000, along with its applicable rules and amended provisions concerning electronic records in various statutes. It is hereby published in accordance with Rule 3(1) of the Information Technology (Intermediaries guidelines) Rules, 2011, which mandates the publication of rules, regulations, privacy policy, and user agreement for access and/or transactions and/or usage of This document outlines the terms and conditions governing the use of the website and the disclaimer “(Terms & Conditions).”

The website (“Website”) is owned and operated by Grey Form .A firm incorporated Goods and Services Act of India. The Firm’s Registered Office is situated at H.NO.-G1 54 B, KUNWAR SINGH NAGAR, NANGLOI, WEST DELHI, DELHI, 110041, hereinafter referred to as the “Firm” (including its successors and assigns).

All correspondence should be directed to the support office address mentioned above.

Use of this Website is subject to the Terms & Conditions outlined herein. By visiting, dealing, transacting, and/or using this Website, users implicitly confirm that they have read, understood, and unconditionally accepted these Terms & Conditions as a legally binding agreement between the Company and the User. If the User disagrees with any or all of these Terms & Conditions, they should refrain from dealing with or initiating any transactions on this Website. Implicit or explicit acceptance of these Terms of Use also implies acceptance and agreement to be bound by Esope Policies, including the privacy policy, as amended from time to time.

The information, products, and services provided on this Website are for the User’s information and are subject to the User’s acceptance of the terms, conditions, and notices outlined herein. They should not be considered a substitute for professional advice. The Company and its affiliates assume no responsibility for any consequences directly and/or indirectly related to any action and/or inaction taken by the User based on the information, services, products, and other materials offered on this Website.

While the Company endeavors to keep information about the various Products accurate, complete, and up-to-date, it cannot guarantee the accuracy, completeness, or timeliness of the information. The Company reserves the right to change, suspend, and/or discontinue the Product(s) at any time without notice and/or liability to the Users.

In this agreement, ‘Company’ and ‘User’ collectively referred to as “Parties” and individually as “Party.”


The terms used in these terms are defined as under unless repugnant to the context or meaning thereof:

“Agreement” refers to the agreement between the Company and User with terms and conditions provided herein, including the Privacy Policy, Disclaimer, and all the schedules, appendices, and references mentioned herein with all amendments as effected by the Company from time to time.

“Exchange Policy” has the meaning ascribed to it in Clause IX.

“Zip Delivery Service” has the meaning ascribed to it in Clause XVIII.

“Force Majeure Event” has the meaning ascribed to it in Clause XIX.

“Product(s)” means any goods and/or services offered for sale on the Website for consideration.

vii. “Refund Policy” has the meaning ascribed to it in Clause XIII.

viii. “Return Policy” has the meaning ascribed to it in Clause VIII

“User”/”Users” means any person/persons and/or legal entity(ies) who visits, uses, deals with, and/or transacts at in any way.

“Website” means, a website owned and operated by the Company for facilitating online transactions, including the related mobile site and mobile application introduced from time to time.


Any person above eighteen (18) years of age, transacting in a legally acceptable currency, and competent to enter into a valid contract as defined under the Indian Contract Act, 1872, shall be eligible to visit, use, deal and/or transact at the Website. If the User is not competent to enter into a valid contract, they are prohibited from visiting, using, dealing, and/or transacting at the Website. Your visit, dealing, and/or transaction at the Website shall be treated as your representation that you are competent to enter into valid legal contracts as defined under the Indian Contract Act, 1872.

User agrees to be responsible for maintaining the confidentiality of User display name and passwords, and User shall be responsible for all activities that occur under User’s display name and password. User shall further be responsible for User’s use of the services and access of the Website, as well as for the use of Users account by others, including without limitation minors living with User. User warrants that all information supplied by User is correct and accurate. Failure to provide accurate information may result in the temporary or permanent suspension or indefinite blockage of access to the Website.

Amendment of Terms

The Company is entitled, at its sole discretion or as required by law, to amend these Terms & Conditions anytime without prior intimation to Users. User shall continue to be responsible and bound to this Agreement as amended by the Company. Continued use of this Website shall constitute Users acceptance of the modified Terms and conditions of the Agreement.

Website Content

The Website and its content shall only be used in accordance with the terms of the Agreement. All Products/materials displayed and/or the Website are protected by intellectual property rights owned by the Company, its subsidiaries, affiliates, associate companies, contractors, partners, and/or suppliers. The Website is protected by copyright as a collective work and/or compilation, pursuant to applicable laws.

If a User uses any information available on the Website for any research resulting in an article and/or other publication, the User should list the Company as a resource in their bibliography and take prior written permission, ensuring that no documents or graphics, including logos, sourced from the Website and/or Products are modified.

User acknowledges that the Company may or may not pre-screen Content but reserves the right to pre-screen, refuse or remove any Content and/or Products from the Website at any time, for any reason, and/or for no reason at all.

The Company logos, product and service marks, and/or names are trademarks owned by the Company. Without the prior written permission of the Company or its appropriate affiliates, the User agrees not to display and/or use the Marks. Nothing in this Website should be construed as granting any license or right to the Marks without the express written permission of the Company or such third party. User’s misuse of the Products, material and/or Marks on the Website and in its contents, except as provided in this Agreement, is strictly prohibited.

Registration Data

User shall be entitled to use the Website for any online shopping transaction after getting registered on the Website by furnishing all relevant information. The user shall be solely responsible for the confidentiality of their User Id and Password.

User shall be solely responsible for the accuracy and correctness of all details/information given during registration. If the Company has reason to doubt the correctness of any details/information furnished or if any information is found incorrect, false, or misleading, the Company shall be entitled to cancel or suspend the registration of User.

User shall not (a) select or use the name, User ID, mobile number, and/or mail id of another person with the intent to impersonate that person or (b) use a User id a name subject to any rights of a person other than User without appropriate authorization. The Company reserves the right to refuse registration or cancel User id at its discretion.

In order to ensure that the Company is not violating any rights that the User may have in their Information, the User agrees to grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise the database rights in their Information, including but not limited to rights in any media now or in the future, solely to enable the Company to use the information supplied. The Company will only use User’s Information in accordance with the Agreement.

User agrees and understands that the Company shall not be responsible for:

Delivery of Product(s) at the wrong address furnished by User.

Any loss and/or damage to User due to incorrect, incomplete, and/or false information furnished by User, and the User shall further be liable to be prosecuted and/or punished under applicable laws for furnishing false, incorrect, and/or misleading information to the Company.

Cancellation and Prevention of Bulk Purchases and Fraudulent Transactions on

This platform caters to retail customers. Orders identified as bulk purchases (more than 2 units) or intended for resale may be canceled, and refunds initiated within 14 working days. This includes orders with multiple quantities across products, placed under the same name, group, mobile number, email address, or IP address. Esope reserves the right to treat such orders as bulk orders, with the discretion to partially or completely cancel/reject them. Additionally, users engaging in such activities may be permanently blocked from transacting on and its stores without notice and liability.

Any observed fraudulent transactions, such as returning fake/old/damaged products in place of the original or failing to return a product after a refund, may lead to restrictions on the user’s future transactions. Esope reserves the right to permanently block such users from transacting without notice and liability.

Representations and Warranties

User affirms ownership or authorization to share provided information, ensuring correctness, completeness, accuracy, non-misleading nature, and compliance with rules and regulations.

User indemnifies the Company and its stakeholders against claims arising from posted information. The Company reserves the right to remove posted information without prior notice.

User confirms responsibility for their information, ensuring it is correct, complete, relevant, not fraudulent, non-stalking, non-infringing, non-defamatory, and in compliance with laws. The Company reserves the right to remove or edit such information.

User agrees not to use the Company’s website for unlawful purposes, unauthorized access, or any activity that may damage the website or interfere with other users’ enjoyment.

User agrees not to attempt unauthorized access or obtain materials through prohibited means. Any fraudulent or illegal activity may result in the termination of user access.

User may not post communications designed to obtain private information from other users or use the service for harassment or impersonation.

The Company disclaims responsibility for material submitted by users or third-party advertisers and reserves the right to omit, suspend, or change the position of any advertising material.

Store Pick Up Service

Users must collect products within 48 hours of receiving the invoice, presenting a valid photo ID. Failure to do so may result in order cancellation at the Company’s discretion, with a refund according to the Refund Policy.

Original valid photo ID options include Pan Card, Valid Driving Licence, Election Card, Passport Copy, Aadhar Card, and Valid College ID (for students).

Authorized representatives may pick up products with an authority letter, printed order confirmation email, and copies of their and the user’s photo identity proofs.

Returns and refunds for Store Pick-up Service transactions must be processed at the store.

Requests for changing product color/model will not be accepted.

Users can cancel Store Pick Up Service orders at the store.

The Refund Policy applies to Store Pick-up transactions, with refunds issued according to the selected payment mode.

Replacement Policy for Store Pick up Transactions

Replacement under Store Pick Up Service applies to certain products within four days of pick-up, subject to conditions outlined in the Exchange Policy.

If a replaceable product is unavailable, a refund will be issued.

Store Pick-up Non-Replaceable Products

Certain products, including desktops, laptops, peripherals, and personal care items, are non-replaceable.

Pay-on-Delivery Order Cancellations/Replacement

Order cancellations or replacements for Pay-on-Delivery orders can be initiated by calling the call center or visiting a Esope store.

Products cannot be returned once delivered, except in cases of defects, damage, or incorrect products.

In case of stock shortages, the Company may accept products and return the amount via NEFT.

All eligible refunds for Pay on Delivery transactions will be processed via NEFT.

Payment Terms

Users can use valid credit/debit cards or online banking for transactions, ensuring accuracy in details. Users are solely responsible for any costs or losses incurred due to incorrect information.

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Finance, Confidentiality, and Fraud Prevention

User acknowledges that the EMI facility is provided by banks and/or NBFCs for specific products. Converting transactions into EMI is at the sole discretion of the bank and/or NBFCs. Any interest-related refund should be addressed directly with the issuing bank and/or NBFCs. For PayLater/deferred payment, user information may be shared with third parties, and users are solely responsible for payments. The Company is not liable for actions resulting from delayed or non-payment under this option. Users are advised to read detailed Terms and Conditions before opting for this payment option. The Company is not liable for any loss arising from declined authorizations due to exceeding payment limits.

User information provided for finance purposes will be kept confidential and disclosed only as required by stock exchange rules, applicable laws, or government authority regulations.

The Company actively reports and prosecutes credit/debit/cash card fraud. The Company may request additional authorization from the user, and its decision is at its discretion. Suspected fraud may lead to order cancellation, and the Company is not liable for resulting losses.

The Company takes precautions to protect user information but is not responsible for third-party actions resulting in the exposure or misuse of user information.

Placing a Pay-on-Delivery Order

Payment for Pay-on-Delivery orders is made by Cash, Card, or Wallet to the courier partner at the time of delivery.

Cheque or DD should not be offered to the delivery staff.

Delivery address should be within the serviceable network of the delivery partner, with the correct pin code for smooth delivery.

The total purchase value should not exceed Rs. 30,000.

A fee is applicable on Pay on Delivery purchases based on the purchase value.

Additional charges like octroi should not be paid to the delivery staff, as they are inclusive of the invoice amount.

Cancellation of Order before Dispatch of Products by the Company

Order confirmation does not signify acceptance; the Company reserves the right to accept or decline orders. The Company may supply less than the ordered quantity and inform the user, who can then agree or disagree.

The Company may refuse or cancel orders with erroneous pricing or incorrect information. If the user’s card has been charged, a credit will be issued immediately for the amount charged.

Users can cancel an order by contacting Customer Care, writing an email, or visiting a Esope store before the order is handed over to the courier.

Refund Policy

Cancellation/exchange qualifies for payment reversal/replacement based on availability and user preference.

Eligible refunds will be initiated by the Company within seven working days of cancellation. The Company is not liable for any bank charges related to the refund transaction.

Interest fee reversal in EMI transactions is subject to the issuing bank’s terms, and users should contact the bank directly for refunds. The Company is not responsible for delays or issues related to interest refunds.

Refund in EMI transactions doesn’t imply EMI closure; users must communicate closure intent to the bank to avoid interest charges.

These terms and conditions constitute the “Refund Policy.”


The Company may list causes/organizations on its website for charity purposes. Users can choose to donate during the purchase, and donated amounts won’t be refunded in case of order cancellation.

The Company is not responsible for issues arising from user donations.


Each coupon is governed by its terms and conditions, subject to periodic amendments by the Company without notice.

Delivery & Installation

The Company aims to ship products within seven working days from the order date, subject to successful payment realization and product availability. Delay due to circumstances beyond the Company’s control is not its responsibility.

Multiple products in one transaction will be shipped together, but logistical constraints may lead to separate shipments. If shipping to different addresses is required, users should place separate orders.

The Company may use Service Partners for delivering products. The delivery person may contact the user before delivery, request a signed proof of delivery, and, in cases where the recipient differs from the order placer, may ask for valid identity proof.

Installation of products will be carried out by the respective brands or the Company’s service partners. Standard installation charges, if applicable, will be the user’s responsibility.

Zip Delivery

The Company introduces Fast Delivery Service for swift product delivery within a day or two of ordering (“Fast Delivery”). The terms are:

Users must select “Same Day Delivery” while purchasing on the website. ii. Products ordered before 11:00 AM will be delivered the same day or next day by 09:00 PM. iii. Products ordered between 00:00 to 00:00 will be delivered by 00:00 on the next working day. iv. Fast Delivery Service is available in selected cities mentioned on the website. v. Free shipping is provided for all products eligible for Fast Delivery.

The Company aims to deliver Fast Delivery orders within 24 hours, subject to payment realization and product availability. The user acknowledges that delays due to factors beyond the Company’s control are not its responsibility.

The Return Policy of Home Delivery, Exchange/Replacement, and Refund Policy applies to Products delivered under the Fast Delivery Service option.

Tokenisation of Cards


  • “Cardmember”: The user to whom a valid Card is issued by an authorized card issuer.
  • “PAN”: Primary card account number identifying the card issuer and Cardmember account.
  • “Token”: Surrogate value corresponding to a PAN.
  • “Tokenised Card”: Cardmember’s Card with a unique Token assigned on the Website.
  • “Tokenised Card Transaction”: Transaction using the Tokenised Card for payment.
  • “Token Requestor”: esope
  • or its service provider acting as a token requestor for Tokenisation Service.
  • “Tokenisation Service”: Service of replacing actual Card details with Tokens.
  • Tokenisation of Cards:
  • Cardmembers may request tokenisation after explicit consent.
  • Token Requestor collects data, shares with third parties, and card networks for Tokenisation Services.
  • esope, card networks, card issuers, and third-party partners may use, transfer, and process collected data.
  • Tokenised Card usage may be subject to transaction limits imposed by card issuers or applicable laws.
  • Loss/Misuse of Tokenised Cards:
  • Cardmembers must notify the bank/card issuer immediately if Token/Card is lost or stolen.
  • esope is not liable for transactions incurred before Tokenised Card is blocked.
  • Cardmember’s Undertakings:
  • Cardmembers must take security measures for Tokenised Card.
  • Compliance with card issuer terms is mandatory.
  • Cardmembers are solely responsible for any disclosure of Card/Token details.
  • De-registration of Token:
  • Cardmembers must follow instructions/terms for Token suspension/termination.
  • Token termination does not affect the underlying PAN or related obligations.
  • Disclaimer:
  • Users bear all risks of online transactions with Tokenised Cards.
  • Tokenisation Service is provided on an “as is” basis.
  • esope and third-party partners make no express or implied warranties.
  • Force Majeure
  • The Company is not liable for failure or delay in performing obligations under the Agreement due to a Force Majeure Event. Force Majeure Event includes events beyond the Company’s control, such as natural disasters, strikes, government actions, etc.
  • Warranty Disclaimer
  • User acknowledges the Company’s limited control over user access, content, and product effects. The Website, services, and products are provided “as is” and “as available,” with no warranties except those provided in the Warranty Terms by the respective product manufacturer. The Company is not responsible for offensive or inappropriate content on linked sites.
  • The Company does not guarantee confidentiality of user communication on the Website. Users use the Website at their own risk. The Company is not liable for risks associated with Tokenised Cards, and users assume all associated risks. The Company is not responsible for claims, loss, damage, cost, or liability arising from Tokenised Card usage.

Terms & Conditions for Exchange on

For any queries related to Exchange/Buyback, user can contact Esope



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