- Products on Esope.in are eligible for return within the specified return window mentioned on the product detail page. This is applicable only if the received product is damaged, has missing components, is defective, or differs from the details outlined on the product page.
- Replacement requests are usually accommodated unless explicitly indicated otherwise on the product detail page.
- In cases of damage or missing parts/accessories, the Esope team will contact the customer to confirm details before proceeding with the replacement process.
- If the product varies from the description provided, the Esope team takes charge by arranging a pickup from the customer’s registered location for a replacement.
- Resolutions for defective products vary, and the decision of Esope will be considered final and binding to the parties involved
- Replacement requisites include ensuring the product remains undamaged during the customer’s possession, is consistent with the original shipment, and is returned in its original condition. This includes the brand/manufacturer box, an intact MRP tag, the user manual, warranty card, and all originally provided accessories.
- After the refund or return window has expired, products undergo repair under brand warranty terms.
- Regarding digital products with data storage capabilities, customers bear the responsibility of eliminating all personal information before initiating the return or replacement process. Esope absolves itself of liability for any loss, misuse, or mishandling of such information.
- Noteworthy is the ineligibility of returns for scenarios categorized under buyer’s remorse, encompassing instances of a change of mind or the inadvertent ordering of an incorrect product/model/color.
- Products explicitly marked as ‘Non-Returnable or Non-Replaceable’ on the product detail page are exempt from the possibility of return or replacement.
- The prompt processing of refunds, within 2 working days upon receiving the product, is contingent upon the applicable refund window, which can vary between 7 to 8 working days based on the selected mode of payment.
- It is imperative to underscore that free gifts are expressly ineligible for return and are not encompassed by any form of warranty.
- The comprehensive Esope Return/Replacement policy is uniformly applicable to purchases made from Esope.in (website)
- Critically, products personally collected by the customer from a physical store are expressly ineligible for return or replacement.
- In light of hygiene considerations, personal care products remain immune to the eligibility criteria for return or replacement.
- Esope retains the right to alter, amend, or modify its terms and conditions at its discretion, without prior notice.
- Any dispute arising is subject to the exclusive jurisdiction of the court situated in Delhi.
RETURN/REFUND ELIGIBILITY EXCLUSIONS:
- Exclusions pertain to cases of buyer’s remorse, encompassing instances of a change of mind or the inadvertent ordering of an incorrect product/model/color.
- Installed or in-use products, functioning in accordance with brand specifications, fall outside the scope of return or replacement.
- Products that have been tampered with or lack a serial/IMEI number are ineligible for consideration.
- Products relocated from the primary delivery address registered for installation/demonstration are expressly excluded.
- In instances where the refund window has lapsed, products are earmarked for repair as per the brand’s warranty terms.
- Products falling under the categories of software, video games, printer cartridges, or consumable items are categorically excluded.
- Performance or software issues failing to meet predetermined expectations necessitate the customer’s visit to the nearest Esope Store or the authorized brand service center for a comprehensive product inspection.
- The primary packaging of large appliance products (e.g., television, dishwasher, refrigerator, etc.) must only be opened by the Esope delivery associate or an authorized installation partner. Opening by the customer renders the product ineligible for return or replacement.
- Replacement/refund is not applicable for issues categorized as software-related.
- In cases where the product fails to meet the replacement/refund criteria as detailed on the product detail page on Esope.in, the Esope team assumes the responsibility of guiding the customer through the repair services, adhering to the brand’s specified warranty terms.
- Products designated as free gifts are inherently excluded from the possibility of replacement or refund.
10 Days Refund / Return / Exchange Guarantee
At Esope, we stand by the quality of every product we sell. To ensure your satisfaction, we offer a comprehensive 10 Days Refund, Return, and Exchange guarantee. If you encounter any issues such as fitting problems, damages, or defects within 10 days from the delivery date, simply notify us. We are committed to providing a hassle-free experience, allowing you to choose between a refund credited to your payment source (Credit Card/Debit Card/Net Banking/UPI) or a replacement, based on your convenience and preference. Importantly, there is no need for you to bear any expenses associated with returning the product to Esope’s address.
Before initiating a refund, return, or exchange request, please ensure that all additional items, including the product invoice, shipping label, product labels, and tags, are returned in an intact condition. Tampering with these items under any circumstances is strictly prohibited.
Take note that all items to be returned must be unworn/unused and in their original condition with all tags and packaging intact. Items that are damaged or altered after tag removal may not be accepted and will be returned to the customer.
To initiate a refund or return request, kindly contact us via email at email@example.com, providing an explanation for the return. Additionally, attach images and videos of the product(s) or product unboxing when reaching out to us.
Following this, third-party courier company will arrange for the pickup of your package within 3-5 business days under normal circumstances. Cancellation of any order is possible under the following circumstances:
- Technical glitches in the order
- Orders placed during a website update resulting in changes to price or content
- Cash on delivery (COD) orders in the verification stage, where there is a possibility of return
- Unavailability of stock or delays in production
- Any other reasons deemed relevant by the company from time to time
Please note that the company’s decision regarding order cancellation is final in all cases. We strive to provide a seamless shopping experience and appreciate your understanding in these matters.