Q.1 : How can I place an order on your website?

A: To place an order, simply log in to Esope.com and browse our products, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

Q.2: What payment methods do you accept?

A: Currently, we provide Cash On Delivery payment method only to the buyers. We are in the process of obtaining approvals from payment gateways to be able to accept payments via credit/debit cards, net banking, and other online secure payment options. Check our payment options during the checkout process.

Q.3: How can I track my order?

A: Once your order is dispatched, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier company’s site.

Q.4: Can I modify or cancel my order after placing it?

A: Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.

Q.5: What should I do if I receive a damaged or defective product?

A: We apologize for any inconvenience. Please contact our customer support at Esopeofficial@gmail.com within 10 days of receiving the product, and we’ll assist you in resolving the issue.

Q.6: How do returns and refunds work?

A: If you’re not satisfied with your purchase, you can initiate a return within 10 days of delivery. Visit our Returns & Refunds page for detailed instructions on how to return the product and receive a refund.

Q.7: Do you ship internationally?

A: Currently, we only ship within India only. We are working to expand our shipping destinations in the future.

Q.8: Are my personal details and payment information secure on your website?

A: Yes, we prioritize the security of your information. Our website uses encryption technology to safeguard your personal and payment details. For more information, please refer to our Privacy Policy.

Q.9: How do I subscribe or unsubscribe from your newsletter?

A: You can subscribe or unsubscribe from our newsletter in your account settings or use the links provided in the newsletter emails.

Q.10: What if I forget my password?

A: If you forget your password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password.

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